FAQs
Product Questions
Step One - Prepare Glove:
Place your new Wildpier glove under hot water. Turn off the hot water and squeeze the glove to release any excess water. You may notice that your glove may shrink slightly when rinsed for the first time. Place your glove in a safe place near the bathtub or shower for easy access.
Step Two - Soften Skin:
Take a hot and steamy bath or shower for at least five minutes to soften your skin. Avoid using any soaps, shampoo, or bubbles while you soften your skin as the glove relies on direct friction with your skin. Pro tip: the softer your skin is, the better the results!
Step Three - Prepare Body:
Turn off the hot water if you are taking a shower or drain the bathtub if you are taking a bath. Avoid drying yourself off and make sure that your skin remains moist.
Step Four - Use Glove:
Place your hand inside the moist glove. Begin to firmly (but not too firmly!) move the glove up and down and side to side across your body. Long and firm strokes work best, however, feel free to experiment with pressure. For lymphatic flow benefits, stroke upwards towards your heart. Be extra gentle on your sensitive areas. You may notice your skin start to peel after a few minutes. If this happens, avoid rinsing the peeling skin off your body as these skin particles will aid in further exfoliation.
Step Five - Rinse:
Once you have achieved your desired levels of exfoliation, rinse your body with water and soap to wash away the skin particles. To finish off your exfoliating ritual, apply your favourite body oil or moisturizer.
Step Six - Wash Glove:
Hand wash your glove using natural soap and hang your glove to air dry. Repeat your exfoliating ritual weekly.
Step Seven - Most Importantly:
Enjoy your glowing new skin!
Wildpier offers a range of exfoliating gloves tailored to different skin types and preferences. Here's a guide to help you choose the most suitable glove for your skin type:
Wildpier Deep Exfoliating Glove
- Best for: Normal to thicker skin types.
- Description: Handmade using an ancient weaving design, this glove provides gentle yet deep exfoliation, effectively removing dead skin and surface impurities.
Click here for more info!
Wildpier Luxe Deep Exfoliating Glove
- Best for: Sensitive skin. Can be used on children (with supervision).
- Description: Designed with a softer weave, the Luxe glove offers a gentler exfoliation experience while still effectively cleansing the skin.
Click here for more info!
Wildpier Ultimate Deep Exfoliating Glove
- Best for: Very sensitive skin and facial use. Can be used on children (with supervision).
- Description: Featuring Wildpier's softest fabric weave, the Ultimate glove is gentle enough for delicate skin areas, including the face, and is suitable for individuals with very sensitive skin.
Click here for more info!
Wildpier Plus+ Deep Exfoliating Glove
- Best for: Those seeking a larger glove for enhanced comfort and coverage.
- Description: This glove comes with a larger wristband, providing a spa-like experience and improved ease of use.
Click here for more info!
Wildpier Deep Exfoliating Towel
- Best for: Getting hard-to-reach places like your back. An ultra-soft weave of fabric.
- Description: Our towels are perfect for getting a full body scrub. You can even wrap the towel around your hand and use it to exfoliate like our gloves.
Click here for more info!
Pssst...check out our bundles for extra savings!
Our Wildpier Ultimate Deep Exfoliation Glove is made using our most delicate weave of plant-based fabric, which can also be used on the face.
We would also recommend using our very gentle Wildpier Konjac Face Sponges on your face.
Avoid any acne or open wounds as exfoliating these areas can result in the transfer of bacteria.
It is not recommended to use your glove on skin that is sunburnt or wounded as the deep exfoliation could irritate your skin further.
After each use, rinse your glove using natural soap and hot water. Place your glove in a clean and dry place to air dry. Avoid placing your glove in the washing machine as this could damage the woven fibers.
No. Wildpier exfoliating gloves work using direct friction on the skin. Having creams, soaps, or oils on the skin will affect the exfoliating process.
It is recommended to only use your glove once a week to ensure that you are not removing your skin of your natural body oils. People with oily skin may be able to use the glove twice a week.
We recommend replacing your glove every 8-10 weeks to ensure proper hygiene.
- Deeply exfoliates the skin leaving your skin soft and smooth
- Assists in reducing the appearance of Keratosis Pilaris which often forms as tiny red bumps on the skin
- Naturally removes fake tan and skin impurities. Can also help fake tan look more natural and last longer
- Aims to reduce the appearance of scarring, cellulite, and stretch marks as this level of exfoliation eliminates layers of dead skin cells and generates elastin
- Helps to brighten the skin while encouraging new skin cells to grow
- Stimulates the lymphatic system
- Naturally eliminates dry skin and reveals brighter, more radiant skin
- Aims to reduce the appearance of pigmentation, open pores, and wrinkles
- Assists in freeing and preventing ingrown hairs
- Promotes healthy blood flow by boosting the body’s natural ability to produce collagen
- Tackles acne, blackheads, and breakouts, creating a silky-smooth canvas for makeup
Here are a few extra tips on how to use your glove:
Soak in a hot bath or stand in a hot shower for at least 5 minutes to soften the skin. I'm usually in the bathtub for at least 15 minutes. The softer the skin is, the better results!
Do not use any oils, salts, soap, shampoo, or creams while you are soaking in the tub or standing in the shower as our gloves depend on direct friction with the skin. Don't worry - you can wash your body and hair like you normally would once you're finished exfoliating!
Once your skin has been softened, wet your glove. Make sure to wring out any excess water from the glove.
Move yourself out of the water. This is one of the most important tips! You should turn off the shower water or physically remove yourself from the bathtub to ensure that your skin isn’t too wet. If the glove or your body is too wet, the glove won’t be able to make enough contact with the skin.
Start to gently scrub the driest areas of your body first. I usually start with my knees and feet, but other dry areas include the elbows and the back of the thighs.
Continue to scrub the skin using long and firm strokes. It can take up to one minute for the skin to start to build up and peel. Make sure not to rinse the peeling skin particles from your body or the glove, as these skin particles will help promote the rest of your skin to peel as well.
Slowly start to scrub other parts of your body, being extra gentle around sensitive skin.
Once you’ve achieved your desired level of exfoliation, take a shower or bath as you normally would (with soap and shampoo). Once finished, make sure to moisturize your skin within five minutes of drying off.
Only use our glove 1-2 times a week as our glove offers a very deep exfoliation. Avoid scrubbing skin that is inflamed or sunburned.
There is a chance that your skin may not peel, however, you’re still deeply exfoliating your skin! Peeling mainly depends on your skin type, if you use body lotions often, and if you are already exfoliating your skin daily with another type of exfoliator. If you shave parts of your body frequently, you may not notice skin peeling. Dry skin also tends to peel more than oily skin.
Please be advised that the products for sale on the Wildpier Beauty website are not intended to diagnose, cure, mitigate, prevent or treat any disease or health condition and they are not to be considered a Medical Device.
Disclaimer:
Wildpier Beauty products have not been evaluated by the Food & Drug Administration. Test each product on small portion of skin before usage.
By purchasing Wildpier Beauty's products you recognize and accept the fact that some natural ingredients, including essential oils, may still cause sensitivity in susceptible individuals and that Wildpier Beauty will not be held responsible for such occurrences.
You as a customer accept full responsibility if continued use of or purchase of products without complete or extensive knowledge about product ingredients and/or functions. You have the right to ask prior to purchase via email or social media direct messaging.
Wildpier Beauty is not liable for any individual reaction to any particular ingredient. Remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is highly recommended if there is any doubt or history of skin reactions.
Wildpier Beauty is not liable for any reactions or skin irritation caused by human error including, but not limited to excessive exfoliation, or excessive force. If you are susceptible to skin irritation or allergies, please discontinue use of the product.
- Always rinse and wash the glove prior to first use.
- Hand wash glove using hot water and natural soap.
- Skin must be clean of any soaps, salts, or bubbles prior to use.
- Replace glove every 8 to 10 weeks for hygienic purposes.
- Ensure to apply moisturizer and sunscreen after exfoliating.
- Glove will shrink with first use. One size (fits most).
- Made using 100% biodegradable viscose sustainably derived from the reed plant.
- Avoid using your glove on any open wounds, sunburned, or inflamed skin.
- Skin peeling depends on your skin type. Your skin may also not peel if you are using an additional daily exfoliator, or if your skin is too damp or hairy.
- Visible skin peeling results are not guaranteed. Rest assured that your skin will be exfoliated regardless if visible skin peeling occurs!
- Consult a medical practitioner if you are unsure if this product is right for you. For external use only.
Shipping & Delivery
Delivery times vary depending on the destination and the shipping method selected.
CANADIAN SHIPPING:
FREE standard untracked shipping is available for all Canadian orders (estimated delivery time is 10 business days).
Tracked shipping options are available and the price ($12.00 CAD to $30.00 CAD) and estimated delivery time (5-10 business days) will depend on your location.
USA SHIPPING:
FREE tracked shipping is available for all USA orders over $35 CAD (estimated delivery time is 6 - 10 business days).
Tracked shipping options are available for orders under $35 CAD and the price ($6.00 CAD to $8.00 CAD) and estimated delivery time (6-10 business days) will depend on your location.
INTERNATIONAL SHIPPING:
FREE standard shipping is available for International orders over $75.00 CAD (estimated delivery time is 10-30 business days).
WE ARE NOT RESPONSIBLE FOR THE FOLLOWING SHIPPING CONCERNS:
- Mistakes made by the customer in their shipping information. If you provide us with the wrong address or forget to include any necessary address information, including but not limited to an apartment/condo number, the customer is responsible for paying for a new shipping label to re-ship the product.
- Stolen packages. It is the customer's responsibility to provide a shipping address that can safely receive orders.
- Declined customs/duties charges. Wildpier Beauty will not cover the cost of customs, duties or taxes for any orders.
- Packages delivered in error to a neighbour. It is the customer's responsibility to communicate with their neighbours and retrieve any packages delivered there accidentally.
IF YOUR ORDER IS DECLINED/RETURNED TO SENDER FOR ANY REASON:
- The customer will be responsible for paying for a new shipping label to have the order shipped again.
- If you decide to abandon your order for any reason and it is returned to us, your order will be refunded, however, a 25% restocking fee will be applied, as well as a $15 CAD shipping charge for the original label if your original order received free shipping.
We offer FREE standard untracked shipping for all Canadian orders (estimated delivery time is 10 business days).
We offer free tracked shipping for orders over $35 CAD within the contiguous United States (does not include Hawaii, Alaska, or US territories).
Orders shipped outside of Canada are subject to taxes and duties that are paid for by the customer.
What is Navidium Shipping Protection?
Navidium Shipping Protection is an optional shipping protection service where, in the event of an incident or issue with the delivery of your package (the order is damaged, lost, or stolen during transit) we will file a claim with Navidium on your behalf to begin an investigation into the whereabouts of your package.
If you experience an issue with your order and have purchased Navidum Shipping Protection, please contact us within 7 business days and no later than 20 days of your shipping date and we will file a claim with Navidum on your behalf. Our email address is [email protected] If you did not purchase the Navidum Shipping Protection and you have not received your package, please contact us to see if we can try to help locate your package, although please note that we cannot guarantee that your package can be found, or replaced.
Please note, orders over $150 USD will require a police report to be filed by the customer before any resolution can occur.
What do I get with Navidium Shipping Protection?
If you place an order with Navidium Shipping Protection, and your order is damaged, lost, or stolen during transit, then we will immediately send you a free replacement of any impacted items.
Impacted items refers to any products on your order that were damaged, lost, or stolen during transit.
Is Navidium Shipping Protection refundable?
No. Once your order has been shipped, your Navidium Shipping Protection has been "used" and is no longer refundable.
Can I can a re-ship if I put in the wrong delivery address?
If you placed an order with the wrong shipping address, and the order has been fulfilled, we are unable to make any changes to the shipping label which could result in a disruption of service delivery. Please ensure your address is correct before placing your order. We cannot be responsible for delayed, non-delivered or lost packages due to incorrect/incomplete address input by the customer.
What happens if my order is damaged, lost, or stolen during transit and I do not have Navidium Shipping Protection?
Our typical claim process is to request the customer to lodge an inquiry with the courier. This duration of the inquiry can take 2-3 weeks (until we have a final response or resolution from the courier).
If you do not have Navidium Shipping Protection, you will need to wait for the courier inquiry to be completed. We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost or damaged. This may take 6-8 weeks and is at the discretion of the courier. If the courier is unable to locate your missing item, we are not responsible to re-ship or to provide a refund for your missing item(s).
Can I get a refund instead of a re-ship?
No. Navidium Shipping Protection entitles you to a re-ship of any impacted products on your order, and not a refund.
When Should I File a Claim?
Claims will be reviewed no earlier than 7 days from the most recent update and no later than 20 days. We are unable to investigate any claims more the 45 days past the date the package was shipped.
What we deem as lost:
Shipment states ‘delivered’ but you have not received it. We ask that you allow up to 5 working days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries redelivery, it turns up in a secure location at your property or it may be at your neighbors.
For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
Damaged: Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Navidium Shipping Protection at checkout please reach out to us at [email protected] and we will file a claim with Navidium on your behalf.
Order Management
If you purchased tracked shipping, once your order has been placed and fufilled, you will receive a confirmation email with your order details. This email will include a tracking number and a link to your tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you have purchased Navidium shipping insurance, please send us an email at [email protected].
If you haven't purchased Navidium insurance, we suggest the following:
If you are located in Canada:
- Please wait another 3 business days, as the package could have been marked as delivered by mistake, and will arrive in the following days.
- Please check with household members to ensure that nothing was brought in on your behalf, as well as nearby neighbours.
- Contact your local Canada Post office. Make sure you contact your local post office (this is important!) and not the Canada Post hotline. Ask who delivered the package, and ask for the details of that day's delivery. Canada Post will generally be helpful with providing this type of information.
- If the package still does not show up, please contact Wildpier Beauty for next steps. Canada Post claim times can vary. Please note that Wildpier Beauty cannot reimburse or re-ship orders that were mis-delivered by the post office or stolen from a property.
If you are located in the USA:
- USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another 3 business days, as the package could have been marked as delivered by mistake, and will arrive in the following days. This is usually the case when it comes to these types of situations.
- Please check with household members to ensure that nothing was brought in on your behalf, as well as nearby neighbours.
- Contact your local USPS post office. Make sure you contact your local post office (this is important) and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS will generally provide helpful information.
- If the package still does not show up, please file a claim with USPS by clicking here. Wildpier Beauty cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property.
If you are located outside of Canada and the USA:
- Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package. If there was no note, please check the tracking on your order to see if it indicates that the parcel is available for pick up.
- Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services will generally provide helpful information.
- Contact us for additional assistance. Wildpier Beauty cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property.
If you need additional assistance, please email our team.
WE ARE NOT RESPONSIBLE FOR THE FOLLOWING SHIPPING CONCERNS:
- Mistakes made by the customer in their shipping information. If you provide us with the wrong address or forget to include any necessary address information, including but not limited to an apartment/condo number, the customer is responsible for paying for a new shipping label to re-ship the product.
- Stolen packages. It is the customer's responsibility to provide a shipping address that can safely receive orders.
- Declined customs/duties charges. Wildpier Beauty will not cover the cost of customs, duties or taxes for any orders.
- Packages delivered in error to a neighbour. It is the customer's responsibility to communicate with their neighbours and retrieve any packages delivered there accidentally.
IF YOUR ORDER IS DECLINED/RETURNED TO SENDER FOR ANY REASON:
- The customer will be responsible for paying for a new shipping label to have the order shipped again.
- If you decide to abandon your order for any reason and it is returned to us, your order will be refunded, however, a 25% restocking fee will be applied, as well as a $15 CAD shipping charge for the original label if your original order received free shipping.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
Chat soon!
We’re sorry your item(s) have damage!
Some items break during shipment. We’ll do our best to help.
Please email our team with an image of your damaged item for further assistance.
Refunds
By purchasing products on this website, you agree to our refund and return policy. Because our products are hygienic and used on the body, and because customer safety is our top priority, we do not accept refunds for products that have been opened from their original packaging and/or used.
We will happily accept return and exchange purchases from Wildpier Beauty in their original, unused, and clean condition with all original tags attached. You have 25 days from your shipping date to qualify for a full refund or exchange on your item(s).
Items must be unworn, unused, and undamaged to be eligible for a return or exchange. You may also need the receipt or proof of purchase. We may request photos of the items that you are looking to return.
Wildpier Beauty reserves the right to refuse a refund or exchange that does not abide by our return policy.
The buyer must pay all return shipping costs and register their return package with a tracking number as the shipping return risks are the responsibility of the buyer. You will be credited for the cost of the item(s) and any applicable tax minus actual shipping costs. Original shipping costs are non-refundable.
If your return is accepted, we will notify you. If approved, you’ll be automatically refunded on your original payment method. Please allow up to 5 business days for your refund to appear on your statement.
To start a return, you can contact us at [email protected]. Please include your order number and the issue that you have with your item(s).
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at [email protected].
Exceptions / non-returnable items
As Wildpier Beauty's product line is considered to be for personal care use, we can not accept returns of used products due to hygienic reasons.
We always recommend consulting a medical professional to determine if any of our products are right for you prior to placing an order with us.
Please get in touch with us if you have questions or concerns about your specific item.
Lost packages
It’s always frustrating when shipping errors happen! Please let us know immediately if your package has not arrived.
We will start an investigation with the shipping carrier. These investigations require the cooperation of the customer to complete the affidavit in a timely manner.
Once the affidavit is completed, it usually takes the insurance company 10 business days to complete the investigation. Once the investigation is completed, we will be in touch with you to confirm the next steps. If the insurance claim is approved, we will either issue you a full refund or send you a replacement package.
You have 35 days from the shipping date to let us know of issues with your order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You have 35 days from the shipping date to let us know of any damages or issues with your order.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Wholesale
Please email us at [email protected] using the word “WHOLESALE” in the email subject line or feel free to place an order using our registered Faire link by clicking here.